Get estimates. Seek a written estimate from each contractor. It should include a breakdown of labor, material costs, the number of coats of primer and paint, the brand and model of materials, and a detailed description of the amount of surface preparation that will be done.
Check references and examine past work. Get a list of references from each contractor and call them to find out about their experience with that contractor. A history of positive references is a good sign. Make sure to examine jobs from several years ago to see how each contractor’s work is holding up. And look at recent projects to check the skill of current crews.
Consider credentials. Membership in a trade or local business group isn’t a guarantee of quality work, but it shows a level of commitment and reliability. And verify whether the pro has the appropriate license(s). You’ll find the licensing information for your state at the Contractor’s License Reference Site. Check with the Better Business Bureau, the attorney general’s office in your state, or a local consumer-affairs agency to learn whether the contractor has a history of unresolved complaints.
Obtain a complete contract. Make sure this contract includes all key information: the contractor’s name, address, office and cell phone numbers, and license number, plus whatever details were in the estimate. Make sure the contract clearly states what is and isn’t included in the job.
Get a copy of the painter’s liability and workers compensation insurance certificates. If he doesn’t have coverage, you could be on the hook if, for example, the crew drops a ladder on your neighbor’s car or a crew member gets hurt on the job.
Ask for a guarantee. The painter should promise to correct any chipping, peeling, blistering, flaking, or excessive fading or chalking that occurs within two years after the job is done at no or little cost. If he tells you the paint itself has a warranty, remember that doesn’t include labor, which is a far more costly proposition than material.
Choose the paint yourself. Your painter might try to talk you into a paint he prefers, but use the one you want. “A good quality exterior paint provides a barrier to the elements, protecting your siding from direct exposure to the sun and moisture,” Handel says. “This goes a long way to reducing the chances of weather-related deterioration.” For top paints, CR members can check out our latest paint ratings, below.
Look for lead. If your home was built before 1978, older coats of paint could contain lead. That means the painter might need to take extra precautions to avoid any hazards. To learn how to identify lead paint and what measures your contractor needs to take before removing it, learn how to tell if you have lead paint in your home.
Hold out. Don’t make a large down payment before the job begins. Contractors vary, but 10 to 15 percent is reasonable for a deposit. Handel also suggests making payments in quarters as the work progresses. And before making a final payment, do a walk-around to inspect the house closely to ensure nothing was missed. Don’t make a final payment until the job is complete and you’re fully satisfied with the result.